FAQs
Q: How long does your perfume last?
A: Our perfumes are crafted to last more than 10 hours, so you can enjoy the scent all day long.
Q: How long does delivery take?
A: Delivery usually takes about 3 to 4 business days. We aim to get your order to you as quickly and safely as possible.
Q: Can I change my order?
A: Yes, you can change your order by contacting our support within 2 hours of placing it.
Q: Where do you ship to?
A: We ship all over Pakistan, so no matter where you are, we can deliver to you.
Q: How do I track my package?
A: Once your order is shipped, you'll receive an email with a tracking link to monitor your delivery.
Q: What if I want to cancel my order?
A: You have a 2-hour window after placing your order to cancel it. Just contact us within that time, and we’ll take care of it.
Q: What do I do if my order is damaged?
A: If your order arrives damaged, please contact our customer support within 48 hours and provide photos. We'll do our best to resolve the issue promptly.
Q: What ingredients are used in your perfumes?
A: We use high-quality ingredients in all our fragrances, carefully selected to create unique and lasting scents that you'll love.
Q: Are your perfumes authentic and safe for skin?
A: Yes, all our perfumes are made with authentic, high-quality ingredients that are dermatologically tested and safe for everyday use. We prioritize both luxury and safety in every bottle.
Q: In which cases do you offer a refund or exchange?
A: We offer a full refund within 5 days if the product is defective or not working properly. Additionally, you can exchange your item within 15 days of purchase, provided it is unused and in its original packaging